The fire service is loaded with leaders up and down the chain of command and many great leaders are those working on the front lines of the job each day. The senior firefighter, the driver, any one of them has the potential to be a leader but most importantly an impactful leader. Oftentimes, it's easy to mistake rank for leadership and as we know it is not mutually exclusive.

Real, true leaders do not demand orders or push rank but rather motivate and train those around them. In essence, leaders influence organizational culture to excel each member and the department for future success on and off the fire ground.

How does this happen? How does one influence organizational culture?

They observe. The old phrase of "listen more and talk less" is one of their best qualities. A hallmark of a true leader. Leaders learn more than just what needs to happen with the fine details of the job but how to influence and encourage their fellow firefighters behavior for success, boost morale and finds way to improve many processes of the company.
They take advantage of subcultures within the house. There will be cliques wherever you go and even in a firehouse. Yet exceptional leaders know how to utilize this area for team building. When firefighters train together, a bond is being built and leaders know when and how to build a very important bond in this job.
Cross-Train. Every firefighter has their own set of skills they are inherently good at and others that need work. Leaders will cross-train themselves with other firefighters to learn more about their roles and in turn learn more about them. The more we utilize other firefighters skill sets to the advantage of the department, the more successful the department it.
Take Ownership. The fire service is built on life lessons and many of these lessons will quickly humble even the most seasoned firefighter. Many departments have an accountability officer and an accountability system built into their SOPs to keep order and accountability of all firefighters working on an incident. Great leaders will take that system a step further and transition it into everything they do and those they work with do by holding each other to a standard of ownership for their mistakes and for their successes. Again, the fire service is a humbling place.
Humans. Leaders treat and speak to everyone with respect regardless of their emotions or how they feel about another individual. Showing respect to your fellow firefighter of any rank is a great example of influencing organizational culture in the department. No firefighter is greater than the crew or department.

Here are five ways we could influence organizational culture into the firehouse without overbearing the members of the house. Use these takeaways to subtly adapt the firehouse or crew to a culture of success all around.

Until next time, work hard, stay safe & live inspired.